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What to Do When Your ATM Freezes (Literally)

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Cold Weather Service Tips for Maryland Business Owners

When you think of a frozen ATM, your first thought might be a transaction that won’t process. But for Maryland business owners—especially those in places like Frederick, Hagerstown, or anywhere the temps dip below freezing—we’re talking about literal freezing.

That’s right: winter weather in Maryland can shut down your ATM if you’re not prepared. Here’s how to recognize the signs of a freezing ATM, what to do if it happens, and how Goldstar keeps your machine (and revenue) flowing no matter how cold it gets.

❄️ Why ATMs Freeze in the First Place

Maryland’s winters aren’t the worst in the country, but they can still pack a punch. From icy winds sweeping off the Chesapeake Bay to surprise snowstorms in western counties, the elements can sneak into exposed or improperly maintained machines.

Here’s what freezing conditions can do:

  • Stiffen internal gears and motors so they can’t function properly

  • Cause screens to lag or black out

  • Create condensation that freezes inside bill dispensers or card readers

  • Slow down the system software, making transactions crawl or fail

🚨 Signs Your ATM Might Be Frozen

If you notice any of the following, your ATM may need immediate service:

  • The screen is black, unresponsive, or fogged

  • The cash dispenser is jammed or clicking but not functioning

  • Cards aren’t being read correctly (especially at outdoor kiosks)

  • There’s visible frost or condensation on or around the machine

  • Customers are reporting failed or partial transactions

🧊 What to Do When It Happens

Step 1: Don’t panic.
This is more common than you think, and Goldstar handles it all the time.

Step 2: Call Goldstar ATM.
We offer 24/7 support for exactly this kind of issue. Whether it’s a minor software reboot or a dispatch-needed repair, we’ll walk you through the fastest fix.

Step 3: Don’t try to defrost it yourself.
Blow dryers, space heaters, or makeshift covers can do more harm than good. Our technicians use the right tools to warm and restart your system without damaging internal components.

🛠️ How Goldstar Prevents Freeze-Ups Before They Start

Here’s what we offer Maryland businesses through our cold-weather service prep:

  • Installation of weather-rated ATM models built for outdoor performance

  • Routine winter checkups to seal casing, check heat flow, and secure vulnerable hardware

  • Preventative cleaning and moisture control

  • Battery and power-supply health checks

  • Strategic ATM placement to minimize exposure to wind, ice, and wet conditions

📍 We Know Maryland Winters

Whether you’re in a sidewalk shop in downtown Baltimore or operating an ATM kiosk in a rural parking lot, we’ve got the right tools—and the right technicians—to handle Maryland’s cold snaps.

Our rapid-response teams cover the entire state, and we’ve already prepped hundreds of machines across:

  • Montgomery County

  • Prince George’s County

  • Howard & Anne Arundel

  • Western Maryland towns

  • Coastal and bay-side setups

💡 Final Tip: Book a Winter-Readiness Service Before It’s Too Late

Don’t wait for the next cold front. If your ATM lives outdoors (or even near a drafty entrance), a quick winter service could save you from costly downtime and unhappy customers.

📞 Call Goldstar ATM today to schedule your cold-weather checkup.
Let’s keep your ATM running warm—even when the temps dip below freezing.

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Support Team